Talking Therapies

Our Service covers Burton on Trent and Uttoxeter areas

All of our counsellors are experienced and qualified in a variety of counselling orientations.

All of our counsellors and therapists are members of the British Association for Counselling and Psychotherapy or British Association of Behavioural Cognitive Psychotherapy and abide by their code of ethics.

Our main office is based at
67 Branston Road, Burton on Trent, DE14 3BY

What is Counselling?

It is often useful to talk to someone who listens and accepts us, especially when we are going through a bad time. Sometimes it is easier to talk to a stranger than to relatives or friends. Professional counselling provides a regular time and space for you to talk about what troubles you and explore difficult feelings in a safe environment free from intrusion.

Counselling aims to reduce the impact of emotional distress, other approaches such as CBT can help us to recognise and step outside our automatic thought patterns and adjust the way we respond to them, the aim is to enable us to make positive changes to our habitual thoughts and behaviours.

Counselling is a particular type of conversation that takes place between the client and the counsellor; it becomes possible to put into words thoughts and feelings that may previously have been confusing, difficult or frightening. Counselling is a short term intervention which takes place usually once a week over about 6 weeks.

Talking therapies may be helpful for a number of reasons:

  • Through helping to clarify problems or difficulties.

  • As a way of externalising experience so that it becomes possible to stand apart from and reflect upon it.

  • Talking about how we feel, rather than simply feeling it, may enable a person to regain control of their life.

  • Because counsellors have different professional approaches to counselling and continued professional development training, therapeutic ways of working can often vary from counsellor to counsellor.

Why talk to a counsellor?

This ‘neutrality’ can free you from feelings, such as guilt or obligation, which can sometimes get in the way when talking to people who are close to you.

Counsellors will:

  • Listen attentively without judgement.

  • Help you find your own answers, reflect and explore your feelings safely.

  • Maintain confidentiality.

Counsellors won’t:

  • Give advice

  • Tell you what do.

  • Meet with you socially or enter into a private relationship with you.


  • To access the service you must be over 16 years of age.

  • You must live & be registered with a Surgery within the Burton on Trent or Uttoxeter area.

  • Initially any referral has an assessment undertaken by a trained member of staff and will match you to the counsellor appropriate for your needs.

  • Once the assessment is completed you will be placed on the waiting list to be seen by a counsellor, the time can vary, and this is determined by your availability to attend appointments.

  • When the counsellor is able to see you, you will be contacted by them to arrange your counselling sessions, it’s very important to respond to this contact quickly to avoid delay.


For counselling to be beneficial it is important to attend regular weekly appointments. If you are unable to attend an arranged appointment it is essential that you give us as much notice as possible. A message can be left at any time on our voicemail facility. If you fail to cancel in good time you may lose that session and if you miss two appointments without contacting us we will assume that you don’t wish to continue with the sessions.